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Customer Service

Shipping & Delivery
All the products are shipped through Indian Postal Services which is the only option available near our village operational site. The service we use is mostly registered parcel or speed post according to the weight, size and shipping cost of the product to make it appropriate for our end-customer ultimately. The delivery takes an average of 4-7 days relative to the final destination. The shipping details are shared with our customer for their tracking purposes. We do not offer COD (Cash-On-Delivery) because the Indian Postal Services, here, does not offer this service yet.
Privacy & Security
All the information with us are used only for our own operational and marketing needs and not to any third party whatsoever. The newsletter are shared with the subscribers only and they have all the rights to discontinue the service whenever they feel like doing so. Various knowledge obtained by us are put to copyright and intellectual property. Using and revising the information without our prior permission could lead to legal actions if find inappropriate.
Returns & Replacements
There are no return policy, as if now, due to our shipping service limitation. However, there is money back option if the product/s is/are found unsatisfactory by the customers within 7 days of receiving the product. Also, any discrepancy can be shared with us to avoid it in the future course of action.
Ordering
Orders are strictly done through our website, mail-orders or phone. We do not have any branches or extensions anywhere in whatsoever way. Select the food(s) to add it in your cart and then checkout afterwards with your choice of payment gateway. The receipt of the orders will be shared online with the customer and be attached with the shipment as a physical copy.
Payment, Pricing & Promotions
We accept a host of different payment options through online mechanism which includes debit and credit cards, internet banking and payment wallets with the exception of COD( Cash-on-delivery). Final prices of the products are all transparent for our customers and does not includes taxes, duties and shipping cost which will be calculated during checkout before the final transaction. Promotions are run on a limited number of days which could be availed only when the promotion code is entered by the intended purchaser and not before that in any way whatsoever.
Viewing Orders
The receipt number of the registered parcel or speed post will be shared with the customer through e-mail for tracking their orders on Indian Postal Services.
Updating Account Information
Our subscribed conscious consumers can update their account information by login to our website, through phone or e-mail describing the information that needs to be updated. A confirmation e-mail will be sent to the customer afterwards, regarding the updates accordingly, if necessitated.